More service for energy storage systems installation
“Our international customers often express the wish to be supported when initially installing a lithium-ion storage system,” says Albert Engelbrecht, Director Solutions International at IBC Solar. The German based company is now accommodating this request with the new service packages. “The “Take-Care packages” help our partners with the planning, installation and maintenance of storage solutions and offer them important added value. The packages make it possible for our partners to implement the systems quickly and reliably and also ensure we have satisfied customers,” adds Engelbrecht.
Different service packages
The customer decides which “Take-Care package” is the right one. Three versions are available “Essential”, “Empowering” and “Ensuring”. The “Essential” basic package is also the basis for the two other packages. It includes an extensive pre-consultation session with technical pre-selection and sizing of the storage system. Fundamental questions about the application and expectations of the system will be resolved. It is important here to determine whether only the self-consumption needs to be increased or whether the storage system should also provide an emergency power supply. The “Empowering” package involves IBC SOLAR also providing support with an extensive system design, circuit diagrams and parts lists as well as telephone support to help put the system into operation. The “Ensuring” premium package also includes on-site support with a handover report and an optional workshop for service and maintenance work.
Rising demand in Europe, Mena and South Africa
The service packages are available from now on. “We see already high demand”, company speaker Christina Pfeufer told pv Europe. Workshops and trainings are offered by experienced experts from IBC Solar. Monitoring and service of the end-customers is provided by the installers. Main demand for residential, but also commercial energy storage systems is from Spain, Scandinavia and Switzerland, the Mena-Region including Morocco and South-Africa, she says. Internet connection is not a problem, even in the African countries, Pfeufer says, since the systems don`t have to be online 24 hours, but only once a day to upload data. (HCN)
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